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FREQUENTLY ASKED QUESTIONS

  • How long will it take for my order to arrive?
    Processing: Our orders will be processed and shipped within 3-5 business days from the date in which your order is placed. We appreciate your patience during these unprecedented times which may cause additional delays We offer USPS World Wide Shipping Shipping: Due to the recent spike of the COVID-19 pandemic, our shipping carriers have informed us of the increased delays as a result of reduced staff and record high online ordering. Our current shipping estimates range from 5-20 days after the order has shipped. ACG is not responsible for delays in delivery by the shipping carrier. Delay in delivery is not grounds for refund.
  • Do you ship internationally?
    Yes, we offer international shipping to ensure that customers can experience our brand anywhere in the world.
  • Do you provide tracking information?
    Yes, once your order has shipped, you will receive a message containing the tracking number. Please allow 3-5 business days for updated tracking to become available.
  • I only received part of my order, where is the rest?"
    Depending on availability of our products, they may be shipped from different distribution locations. Please allow a few extra days for the rest of your order to arrive. If you still have not received the rest of your order after a few days, please feel free to contact us at alwayscreategoals@gmail.com or through the contact form so we can locate your additional packages
  • Can I return my order?
    We presently do not accept returns or exchanges out of precaution due to the COVID-19 pandemic. All merchandize are thoroughly examined for defects before shipped out. All packages are sent out with proof of tracking numbers. We are not responsible for lost or stolen packages. If a package is sent back to sender due to incorrect delivery address or complications on your behalf, there will be additional shipping fees to resend your package with the correct label. Please ensure all shipping details are correct. Please contact us via email immediately if there are any errors.
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